Include everyday cleaning and maintenance associated with normal use of the hotel and the presence of guests in the rooms and communal areas.

Each day, the Executive Assistant Housekeeping draws up a work plan which takes into account the occupancy information received from the hotel management.

The daily activities of the room attendants are assisted by the janitors and involves a series of operations:

• tidying rooms
• sorting room linen
• restocking consumables
• verifying operation of equipment
• communicating possible critical situations
• turndown service

Extraordinary operations involve the use of specific information systems provided to personnel to ensure constant contact between the team and the hotel management.
Thus, all the information can be circulated rapidly, ensuring a consistently meticulous and efficient service.
They also represent an indispensable support for correct accounting of the services provided.
Extraordinary operations are carried out with a variable frequency and involve specific cleaning and maintenance activities, necessary irrespective of guest occupancy.
This category of operations may be arranged into regular intervals, or derive from a special request (on-demand) from the hotel management.

• specific operations on various types of floor surface – parquet, rugs, carpet, etc.
• cleaning and sanitizing of various types of wall
• treatment of glazed surfaces, washing of doors and windows
• sanitizing of extraction systems, or air conditioning and heating installations
• washing and sanitizing of armchairs, sofas and other upholstery
• dusting and washing of light points in the communal areas