Outsourcing

The modern hotel operates on a dynamic market with an increasing tendency to outsource its services in association with the owner-manager. This is exactly what “Outsourcing” means, an economic and strategic partnership with firms targeting to higher quality and efficiency.

A specialized external company is appointed by the owner to plan and manage activities such as housekeeping, stewarding, facility management, etc.

Outsourcing is today the most common cost saving corporate strategy to plan and manage the most advanced hotel services, as it makes available to hotel managers the “Know-How” and the methodology needed to offer memorable accommodations of higher quality. Since the initial design and analysis phase has been completed, we pass through the next step activating our professional team, defining the scope of outsourcing and the services required by the hotel.

In a professional hotel outsourcing relationship, the areas of operation are as follows:

designing the pre-opening phase with activation of the various operational units
room cleaning, preparation and tidying
cleaning and maintenance of communal areas
specific cleaning of interior design accessories, fabrics and carpet
cleaning and maintenance of spa areas and structures
stewarding service in the various areas of the hotel
management of the laundry service
management of the parking service
management of the shuttle service
management of green areas

Team

Staff Roles

In this special strategy, the professional figures employed at the hotel may be:

EXECUTIVE/ASSISTANT HOUSEKEEPER

A managerial figure responsible for managing the housekeeping service and interacting with the hotel’s in-house staff.

ROOM ATTENDANT

Responsible for cleaning and tidying rooms, following a daily plan. Activities include monitoring and reporting unexpected critical situations requiring extraordinary action.

JANITOR

Responsible for dynamic cleaning and managing the communal areas of the hotel.

PORTER

Assists the arrival and departure of guests, handling their luggage. Responsible for cleaning and tidying the hotel’s reception areas.

VALET ATTENDANT

Works in the hotel’s car parking areas, assisting guests for all requirements concerning their means of transport.

STEWARD

Responsible for sanitising the kitchen area and associated activities.

MAINTENANCE TECHNICIAN

Responsible for routine maintenance of rooms and communal areas.

GARDNER

Responsible for the green areas of the hotel, outdoor gardens, plants and associated floral structures.

SWIMMING POOL ATTENDANT

Works at the hotel’s swimming pools offering guests assistance and surveillance, according to the most recent regulations. Responsibilities also include maintaining the efficiency of the installation and reporting ordinary and extraordinary maintenance needs.